Retail Banking In India,
By O.P. Agarwal, 2nd Ed. 2012, Price: Rs.125/-,
Contents:-
1. Retail Loans
2. Customers Requirements
3. Product Development Process
4. Credit Scoring and Risks
5. Credit and Debit Cards
6. Remittance Products
7. Marketing of Retail Banking Services
8. Delivery Channels in Retail Banking
9. Delivery Models in Banks
10. Customer Relationship Management
11. Banking Codes and Standard Board of India
12. Non-Performing Assets/Regn. of Documents
13. Securitisation - Mortgage Backed Securities
14. Bancassurance
15. Mutual Funds/Demat and Wealth Management
16. Lender’s Appraisal Procedure and Documentation
17. Mortgage as Security
18. Monitoring of Advances/Restructuring of Loans/
Power of Attorney
19. Internet Banking
20. Answers of all Questions
